Now Hiring - Care Coordinator/Inside Sales in Castle Rock, CO

Home Instead® Care Coordinator

Join us in expanding our capacity to care! The Care Coordinator directly supports the Client Care Manager and Scheduling Manager as their growth-minded yet detail-oriented counterpart. Together, you'll work to deliver the highest quality care possible to aging adults around the community. This position often acts as the "voice" of the business, requiring excellent phone skills and an empathetic ear. You'll excel at this role if you can put others at ease while building rapport. The ideal candidate will have customer service and sales experience, knowledge of (or willingness to learn) the senior care industry, and a drive to keep the company's wheels turning. The perfect opportunity if you enjoy being in an environment where you can see and feel the impact of your own work.

What's in it for you:

Small, family business feel. Office located in lively downtown Castle Rock. Work hours are Monday to Friday 8am to 5pm (fully in-office) with rotating on-call weekends approx. once every 6 weeks. Salaried at $50,000. Standard paid holidays. Two weeks PTO. 401k with 5% matching. Supplemental health, vision, dental, short-term disability, and accident plans available. Teladoc virtual healthcare. Tuition assistance. Supportive team environment.

Primary Responsibilities:

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Field prospective client inquiries over the phone, enter the information into Salesforce, and work with team to communicate and prepare for the Care Consultation.
• Follow a consultative sales process, including documentation of initial inquiry and follow-up communications, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, and maintenance and nurturing of client leads.
• Create new client profiles in the software system, enter care plans and schedules, and assist with various client onboarding tasks.
• Log all communications with current or prospective clients and Care Pros in the appropriate software system.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Assist in creating and maintaining client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Effectively communicate and log all client and employee issues to ensure their problems are resolved.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Perform various administrative duties as needed.

Education/Experience Requirements:

• College degree required or equivalent work experience.
• Related business or sales experience (consultative sales a plus).
• Must possess a valid driver’s license.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by VanHamme Enterprise, LLC(d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, monthly, quarterly, and annual work.
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
• Must present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must have the ability to operate necessary technology systems.
• Must have computer skills and be proficient in Word and Excel.
• Must be able to work evenings or weekends as required (on-call approx. once every 6 weeks).

Each Home Instead franchise office is independently owned and operated.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Castle Rock, CO 80104: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person